Junior Service Delivery Coordinator (SaaS, Remote, EU)

Ready to own it, build it, and grow it?

The Mission

Publitas turns static, dead PDFs into interactive, shoppable digital content discovery experiences for global brands. Our customers rely on us to ensure their digital catalogs are delivered flawlessly, on time, and without technical friction.

As our Junior Service Delivery Coordinator, your mission is to sit at the intersection of our customer success, product, and operations teams. You will ensure that customer onboarding schedules, service level agreements (SLAs), and technical delivery workflows run like clockwork. This is not a passive data-entry job; you will actively coordinate moving parts across multiple departments, spot operational bottlenecks, and help us scale our delivery velocity asynchronously.

What Success Looks Like (Your First 90 Days)

We measure junior talent by energy, execution speed, and their ability to learn. Here is what you will achieve in your first 3 months:

• Day 30: You have thoroughly mastered the Publitas product suite and delivery lifecycle. You understand our internal ticket workflows, customer onboarding archetypes, and have successfully shadowed 10 complex service deliveries.

• Day 60: You are independently managing the day-to-day coordination pipeline. You are actively tracking delivery milestones, flagging SLA risks before they happen, and communicating updates clearly to both internal stakeholders and customers.

• Day 90: You are fully owning the service delivery queue. You have identified at least one major recurring bottleneck in our onboarding coordination process and used modern automation or documentation to eliminate it.

The DNA of a Service Delivery Coordinator at Publitas (Culture & Ownership)

• Relentless Organization: You don't get overwhelmed by shifting priorities or multiple open projects. You love building clean workflows, tracking moving parts, and keeping deadlines highly visible so nothing falls through the cracks.

• A Continuous Growth Mindset: You don't just complete a task; you look at how it was completed. When a delivery timeline is missed, you treat it as a process problem to solve, actively documenting the lesson learned so the team scales smarter next time.

• Radical Proactivity: In an async team, waiting around to be told what to do is fatal. If a project is missing an asset or an engineer is blocked, you don't wait for a weekly meeting, you jump in, clear the path, and chase down the answers yourself.

The Non-Negotiables

• Flawless Written English: Because we are a fully remote, async-first team, your written communication must be exceptional. You can explain complex coordination steps simply, concisely, and professionally via text. Additional European languages are a strong plus (German is strongly preferred).

• AI-First Execution Mindset: We expect all team members to actively leverage AI to multiply their output. For this role, that means utilizing generative AI to draft customer updates faster, summarize project meeting transcripts, clean coordination data, and build clear documentation.

• Baseline Tech/SaaS Familiarity: You don't need to write code, but you must be incredibly comfortable learning complex software platforms quickly. Previous experience with modern project tools (like Asana, Notion, Jira, or HubSpot) is highly preferred.

• EU Residency & Time Zone Alignment: You must be legally based within the EU to align with our core customer delivery cycles.

What We Offer You to Win

• Transparent Compensation: A competitive entry-level base salary of €30 000 - €40 000 (geo-bracketed to your location in the EU) with a clear, performance-based path for career progression.

• True Remote Autonomy: We work 80% asynchronously using Notion and Slack. We don't monitor your screen or count your hours—we trust you to own your delivery targets and manage your day.

• Global Team Retreats: Working remotely shouldn't mean working isolated. We gather the entire company in inspiring cities across the globe once a year to connect, strategize, and celebrate in person.

• Premium Workspace & Gear: A top-tier MacBook, high-end remote work accessories, and co-working allowance if you prefer an office environment.

• Personal Growth Budget: A monthly wellness allowance, an education/course budget to sharpen your SaaS skills, and free access to Kindle and Audible books.

• Time Off: 25 days of paid vacation plus your local national holidays.

At Publitas, we see AI as a core lever for performance, efficiency, and innovation. We expect all team members to actively use AI in their daily work to improve quality, speed, and output.

Depending on the role, this ranges from effectively using AI tools in day-to-day workflows to designing and scaling AI-driven systems. We are not looking for candidates who are “AI-curious”; we look for people who already use AI to do better work and can demonstrate tangible impact.