Client Onboarding & Solution Consultant (Remote / German / SaaS )

Job description

Create customer value.

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing beautiful catalogs online. We also give our customers, leading retailers such as Mattel, IKEA, Home Depot and Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1950 customers worldwide.

We’re looking for a dedicated and passionate Client Onboarding & Implementation Consultant to help us develop and increase our customer value. You’ll be part of our international customer team, working alongside our Customer Acquisition, Customer Success, Development, and Product teams.

The Client Onboarding & Implementation Consultant is a key client-facing role within Publitas where you will be tasked with ensuring that our enterprise clients are on-boarded on our SaaS platform quickly and with a high level of quality and customer satisfaction. You will also be required to consult with our existing client bases to find new innovative solutions to their ongoing challenges.

Responsibilities

  • Lead customer onboarding projects
    • You will accompany, lead, guide, and advise clients on their journey to implementing our solution throughout their business.

    • This includes system setup, configuration, and user training.

  • Solution consulting
    • Lead and participate in client-facing workshops to scope and design a fit-for-purpose solution. Working closely with the client to define long-term success metrics

    • Assist the end-user as the key subject matter expert relating to Publitas and our commercial offering

  • Project management
    • Identify, categorize & escalate delivery risks

    • You will be working on various project types, including design, technical, and integration as well as development and print-digital transformations.

    • You will consult with clients on their design/technical best practices and make suggestions based on our current services package. Analyse and document business processes

    • Plan and manage multiple projects simultaneously

    • Manage a variety of different scale projects lasting from 1-2 days to 6 months.

    • Ensure clients and internal stakeholders are kept aware of project status, outstanding tasks, and agreed timelines while keeping projects within plan.

    • Following the project through the full project life cycle working in an agile environment

  • Pro-actively identify ways of improving the implementation processes and team documentation.

  • Work closely with our wider Services and Customer Success team to deliver fast pace high profile client-facing projects


Requirements


  • Fluency in English and German.

  • Prior experience in working directly with clients to understand requirements and implement technical solutions

  • Must be a natural problem solver

  • Have significant commercial acumen

  • Proven track record in delivering SaaS implementation projects

  • Skilled communicator with the ability to identify and engage key stakeholders

  • Excellent organizational and planning skills

  • Currently based in the EU.

Bonus

  • Experience with Digital publishing/Marketing and Retail clients

  • Knowledge and experience of project management methodologies and design. Experience using Asana, JIRA or similar project management interface.

  • You have a basic understanding of HTML, Tag management software, and advertising software.

  • You have a basic understanding of SEO and google analytics. 

  • You have a basic understanding of Adobe InDesign/Photoshop.

    If you’ve been reading this far, chances are high you're a bit like us:

  • You desire to do things better and to improve the world around you.

  • You believe that results and impact matter more than hours spent.

  • You’re self-driven, and you love the fact that Publitas operates through values & habits such as:
    • Honesty

    • Respect

    • Passion

    • Generosity

    • Excellence

    • Curiosity

What can you expect from us?


  • €31.200 - €59.400 gross salary per year. Salaries are assessed based on your relevant experience, level of seniority, and location.

  • 25 vacation days per year and your National Holidays off.

  • A contract of indefinite duration.

  • Work from anywhere you desire.

  • A monthly shared office space/co-working allowance.

  • A one-time home office setup stipend.

  • A top-of-the-line MacBook.

  • Monthly wellness allowance to stay healthy while working remotely.

  • Annual retreats in some of the greatest cities in the world.

  • Free books in Kindle and Audible store.

  • We'll challenge and support you to get the most out of your potential through 1-1 sessions to get the most out of your and our potential.

    Please also have a read through our Recruitment FAQ

We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch.

Please feel free to contact our Recruitment Team at careers@publitas.com if you have any questions.