Customer Support Executive ( Remote / SaaS / US )

Job description

Create customer value.


Who you are


A knowledgeable, optimistic, and compassionate professional that will support our customers’ product experience. You have an empathetic, constructive and professional attitude towards customers. You’re a fast learner, with incredible multitasking skills. You’re curious and always eager to learn new things. You’re an outgoing optimist with great communication skills. You’re madly in love with mobile devices and web apps.


Just like us, you love getting things done and have a strong focus on results. You are good at proactively solving challenges, and able to dive deep into a subject matter when required. You believe that providing spectacular support to our customers is the fundamental ingredient for creating customer love. You don’t wait for customers to contact you, you contact them for solutions about issues that they aren't even aware of.


Who you’ll work with


You’ll be part of our Customer Support team working alongside our Customer Success, Sales, and Product teams. Get in touch and let us know why you are the right person to help! You will join smart, curious, and incredibly fun people who are dedicated to one thing only: making sure our customers are successful. Not once, not sometimes, but every time we can help.


With a customer satisfaction rate of 98.6 percent over the past ten months, it’s clear that we’re passionate about maintaining a high-quality experience with our customers. But we’re not satisfied with anything short of 100 percent, and that’s why we need your help.


What you’ll do

  • Supporting the customer journey.

  • Finding the best possible solutions for our customers’ problems when they arise.

  • Knowing your product inside and out.

  • Recommending product and service improvements to our Product Management team by collecting customer information and analyzing customer needs.

  • Working with our Development team towards technical solutions that answer those needs.

  • Supporting the internal organization to serve potential customers, using and improving the product.


Requirements

  • Previous experience as Customer Support in a SaaS work environment.

  • You’re fluent in English.

  • You are located in the US time zone.

  • Experience with reading and updating HTML and Javascript

  • Experience in mobile and desktop browser support troubleshooting

  • Experience with Google Analytics

  • Experience Troubleshooting API integrations

  • Experience with troubleshooting XML and CSV data sources.


What's in it for you

  • USD 27k - 46k gross salary per year.


  • 25 vacation days per year and your National Holidays off.
  • A contract of indefinite duration.
  • Work from anywhere you desire.
  • A monthly shared office space/co-working allowance.
  • A one-time home office setup stipend.
  • A top-of-the-line MacBook.
  • Monthly wellness allowance to stay healthy while working remotely.
  • Annual retreats in some of the greatest cities in the world.
  • Free books in Kindle and Audible store.
  • We'll challenge and support you to get the most out of your potential through personal coaching sessions.


Who we are


The next fast-growth SaaS company that keeps growing immensely even in current times. We enable our partners to easily convert print catalogs and magazines into interactive and shoppable online publications in just minutes. Shoppers can browse through products from any device at any time, receive personalized dynamic catalogs, and shop directly from the publication.


We give our customers, leading retailers such as Mattel, IKEA, Home Depot, and Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands, more than 1700 customers worldwide, and over 30M users across the globe every month.


Please feel free to contact our recruitment team at careers@publitas.com if you have any questions.