Service Delivery Coordinator (SaaS, Remote, EU)

Ready to own it, build it, and grow it?

About us:

We are Publitas! We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results.

We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in autonomy, challenge, and high ownership, you’ll love it here.

At Publitas, we’re looking for a proactive and highly organised Service Delivery Coordinator to support our growing customer portfolio across the EU. You’ll play a key role in ensuring clients receive a seamless, high-quality service experience while helping internal teams stay aligned and operationally efficient.

This role is for you if you… 

• You have 2+ years of experience in service delivery, project coordination, customer operations, or a similar client-facing operational role, ideally within a SaaS or digital environment

• You speak and write fluent English; additional European languages are a strong plus (German is strongly preferred)

• You are based within the EU time zone

• You have experience communicating directly with clients and stakeholders in a professional environment

• You have strong organisational and project coordination skills and enjoy working across clients and internal teams

• You care deeply about accuracy, timelines, operational quality, and service delivery standards

• You are comfortable working fully remote and async, using tools such as Asana, Slack, Zoom, and other digital collaboration platforms

• You are proactive, highly responsive, and able to manage multiple moving pieces without losing structure or quality

This role is NOT for you if you…

• Need constant supervision or direction

• Prefer repetitive work without change or improvement

• Struggle with multitasking or prioritisation

• Are comfortable with average execution instead of high standards

• Find remote and async collaboration difficult

• Wait for instructions instead of proactively taking ownership

The work you’ll do…

Client & Service Delivery Coordination

• Own a portfolio of Service clients and coordinate ongoing deliverables, timelines, and communication across accounts

• Ensure the successful execution of deliverables across multiple concurrent projects, consistently meeting timelines, quality standards, and agreed SLAs

• Manage and monitor the Services inbox, ensuring timely responses and proactive follow-up

• Communicate proactively with clients regarding timelines, deliverables, updates, risks, and next steps

• Escalate blockers, risks, or client concerns where appropriate

Operational & Project Coordination

• Work closely with Project Managers and Delivery Consultants to coordinate service deliverables from start to finish

• Coordinate internal operational workflows and ensure tasks are accurately tracked and completed on time

• Monitor project and deliverable progress to ensure deadlines and quality standards are consistently met

• Schedule meetings, document notes and action items, and ensure follow-ups are completed

Content & Platform Operations

• Coordinate the creation, upload, and distribution of client content across Publitas and partner platforms

• Ensure all client assets are uploaded accurately and delivered according to agreed requirements and timelines

• Maintain high-quality assurance standards across all deliverables and operational processes

Quality Assurance & Continuous Improvement

• Conduct recurring QA checks to maintain high operational and service quality standards

• Identify opportunities to improve workflows, operational efficiency, and service delivery processes

• Provide weekly status updates on timelines, workloads, risks, and portfolio progress

• Contribute to operational improvements and support broader Services initiatives where needed

Who you are…

• Service owner: You take full ownership of client deliverables, timelines, and operational quality, not just task completion.

• Operationally strong: You bring structure, organisation, and clarity to fast-moving workflows and multiple concurrent priorities.

• Client-focused communicator: You communicate proactively, professionally, and clearly with both clients and internal stakeholders.

• Quality-driven operator: You care deeply about accuracy, consistency, and delivering high-quality work within agreed SLAs.

• Problem solver: You proactively identify blockers, risks, or inefficiencies and take action to keep projects moving forward.

• Remote-first collaborator: You work effectively in an async environment, manage your time well, and don’t require close supervision.

• Process-minded builder: You enjoy improving workflows, creating structure, and helping operational processes scale efficiently.

• Growth-oriented teammate: You’re eager to learn, improve, and contribute within a high-performance SaaS environment.

How success is measured…

• Delivering all client commitments within agreed timelines and SLAs

• Maintaining high-quality assurance standards

• Strong client communication and responsiveness

• Clear portfolio reporting and proactive risk management

• Continuous operational improvement

What We Provide to Help You Win…

• A competitive salary

• 25 vacation days + your local national holidays

• A top-tier MacBook and remote-ready gear

• Monthly wellness budget to invest in your health

• Co-Working allowance

• Events, training, or courses that directly and primarily contribute to your work at Publitas

• Free books on Kindle and Audible

• Free Publitas Swag (merchandise)

At Publitas, we see AI as a core lever for performance, efficiency, and innovation. We expect all team members to actively use AI in their daily work to improve quality, speed, and output.

Depending on the role, this ranges from effectively using AI tools in day-to-day workflows to designing and scaling AI-driven systems. We are not looking for candidates who are “AI-curious”; we look for people who already use AI to do better work and can demonstrate tangible impact.