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Service Delivery Manager (Content Production and Distribution) ( SaaS / Remote / Europe )

  • Remote, Noord-Holland, Netherlands

Job description

Ready to have an impact?

Publitas empowers businesses to deliver paperless discovery-commerce experiences that engage, inspire, and have the potential to reach more customers than was ever possible. We combine a healthy dose of persistence with the will to embrace crazy ideas and push new boundaries. Guided by a desire to do things better, we want to improve the world around us.

Hear from the hiring manager. In this position, you will lead the Content Production and Distribution team at Publitas and ensure that all client commitments are delivered qualitatively within the agreed requirements, time, and budget and with a high level of quality and customer satisfaction. This team is responsible for the creation & distribution of weekly online flyers created in the Publitas suite of products.

The KPIs: Expected Results

  1. A healthy P&L

  2. Growth and retention of Revenue & clients

  3. Client satisfaction

  4. 100% SLA achieved

  5. Strong understanding of our clients, their needs, requirements, and the value we bring to them

Ready to have an impact with us? Start the application process by filling out the screening questionnaire to see if Publitas is a good fit for you.

Take ownership by:

  • Managing the Publitas Production and Distribution team, its processes, and client commitments.

  • Stakeholder relationships (internal and external).

  • Resources management from full-time, part-time, agency, and contractors/freelancers.

  • Implementation and execution of our department strategy in partnership with the CCO.

  • Scope and delivery of client Services
    • Once off & recurring commitments

  • Effective risk management and quality control are in place across all client service commitments.

  • Setting and maintaining the bar for:
    • Quality

    • Effectiveness (Results)

    • Maintainability (Continuity)

    • Capacity (Team)

    • Speed (Velocity)

Job requirements

This challenge will suit you if:

  • A degree or equivalent work experience in business, management, or a related discipline.

  • Retail / e-commerce experience will be essential.

  • Background/experience in the digital flyer landscape.

  • Located in the EU to ensure close contact with team members and customers.

  • Prior experience in a professional services or consulting role, preferably in a managerial or leadership capacity.

  • Demonstrated experience managing customer engagements, ensuring successful delivery, and achieving customer satisfaction.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

  • Strong problem-solving and decision-making abilities with a focus on driving results.

What we provide to help you achieve results:

  • Competitive, market-related compensation.

  • Twenty-five vacation days per year and your National Holidays off.

  • Work from anywhere you desire.

  • A monthly shared office space/co-working allowance.

  • A one-time home office setup stipend.

  • A top-of-the-line MacBook.

  • Monthly wellness allowance to stay healthy while working remotely.

  • Annual retreats in some of the greatest cities in the world.

  • Free books in Kindle and Audible store.

  • We'll challenge and support you to get the most out of your potential through personal 1-1 sessions.

Please also have a read through our Recruitment FAQ

Publitas is proud to be an Equal Opportunity Employer. We strive to create an inclusive environment that empowers our employees all over the world. We want you to feel welcome, respected, and valued for who you are — it's our differences that make us stronger! We celebrate diversity and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Publitas welcomes all, we invite you to apply and join us!